Sentiment and intent analysis provide the key to understanding your customers and helping your business become truly customer-centric.
At Hitech BPO, we go above and beyond analyzing customer communications, social media platforms and online mentions to provide deeper insights into your business and marketing strategies. For our sentiment analysis services, we use a combination of automated and deep learning techniques to interpret workforce sentiment, understand the competition and tag the intent behind the latest trends.
Hitech BPO’s AI experts leverage NLP and machine learning to deliver detailed sentiment monitoring and intent analysis reports that bolster informed decisions, help build brand reputation, boost revenue, and reinvent marketing strategies.
Skilled Data Management Experts
Segment, identify and analyze the positive and negative sentiments hidden in reviews, online mentions, comments, etc. Identify relevant emotions pervading in text through keywords.
Use AI tools to detect actual brand perception among your target audience. Analyze every brand mention and report sentiment in positive, negative and neutral ratings.
Our NLP-powered tools thoroughly track and scan social media communications, reviews, posts and comments to provide brand related insights in real-time. Address negative sentiment quickly.
Drill down into the actualities and detect clues to revamp your brand reputation. Lend an active ear to the online chatter about your company.
Pinpoint your audience demographics, analyze customer reviews, and identify market trends to better your products and services.
Highly personalized marketing tactics and creative business solutions become possible with greater knowledge about your customers.
Getting real-time customer reviews and opinions helps in higher customer retention. Speedy issue resolutions result in reduced dissatisfaction rates.