Project Overview
Energy-boosting foods and drinks manufacturer based in Europe
Manufacturing
Business Needs
Client required an efficient order processing system to manage voluminous customer orders coming in 24/7 from different geos through multiple channels. The objective was to ensure:
- Quick and correct delivery
- No compromise on quality
- Operational flexibility
- Automation of processes wherever possible
The Challenges
Given that inaccuracies and delays in order fulfilment could lead to cancelation of order or heavy penalties leading to business losses, the client was forced to:
- Invest significantly in resources with requisite skills
- Invest in technical and infrastructural facilities
- Focus energies on order processing activity which distracted in-house team from core strategic goals
- From receipt generation to order dispatch, meet 20-minute order entry timeline in multiple time zones
Solutions and Results
Do you want online data entry experts to work across time zones?
Speak to us TodayA dedicated team of skilled and experienced data entry operators comprising of key in specialists and quality controllers was set up. The team was organised to work in shifts to manage multiple time zones. A meticulous and well-coordinated process ensured that:
- Every order detail was entered and processed within 20 minutes of receipt generation
- Orders were picked up from the client’s server, sorted out and entered into the prescribed format
- Discounts were applied to applicable customer groups
- Orders were prioritized based on different groups of customers to streamline the process – For example, orders from Irish customers were keyed in before 11:00 AM GMT
Watch Our Customer Orders Data Entry Success Stories
Business Impact
Faster delivery; increased productivity
Seamless delivery across geographies
Enhanced customer satisfaction
