Accurate order entry expedites operations across geographies
Energy-boosting foods and drinks manufacturer based in Europe
Client required an efficient order processing system to manage voluminous customer orders coming in 24/7 from different geos through multiple channels. The objective was to ensure:
Given that inaccuracies and delays in order fulfilment could lead to cancelation of order or heavy penalties leading to business losses, the client was forced to:
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A dedicated team of skilled and experienced data entry operators comprising of key in specialists and quality controllers was set up. The team was organised to work in shifts to manage multiple time zones. A meticulous and well-coordinated process ensured that:
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