Project Overview
The Company:
Payment processing company servicing a number of fund raisers and NGOs based in New Hampshire
Industry:
Outsourcing & Offshoring
Services:
Data Processing Services
Business Needs
In order to streamline the payment processing systems and make it more agile and accurate, the client was looking for a business partner with expertise in financial data processing who could digitally process a daily influx of thousands of checks. The processing included data entry and validation of key payment information.
The Challenges
- Large and fluctuating volumes of checks needed same day processing
- Skilled and trained domain specialists were required to complete the task
- High accuracy needed given sensitivity of data
Solutions and Results
Are you looking for experts to process volumes of checks the same day?
Speak to us Today- Around 0.5 million scanned checks were received by Hitech BPO’s data processing specialists onto the client payment software. These checks had to be processed the same day as received.
- While data was captured automatically from 80% of the checks, 20% needed manual entry of critical data due to illegible scan lines.
- The data specialists repaired/normalized the scan lines by manually reading and entering the scan line data.
- The stubs accompanying the checks, carrying critical data about amount of donation were also scanned and entered.
- Stub entry and check entry were cross verified for validation.
- Other information in the stub like change of address/email, or any other details related to donation etc. were also scanned and updated.
Business Impact
Transactional processing streamlined
Enhanced customer satisfaction
Improved productivity
