Quality Call Center Outsourcing Services in India

"Hi-Tech offers quality based Call center services with high productivity to our clients. All our processes are certified by ISO 9000:2001."

All the calls made or received at our center are accordingly recorded and monitored by our Quality Assurance Department. Based on the client's instructions each and every call is accurately examined to meet the client specific guidelines.

The following chart depicts the process and QC methods utilized by our team in any Call Center Project :

WORKFLOW

The leads then go through the server, which distributes them among different agents calling.
- Calling Leads
- Calling Script
- Rebuttals
- Output format
- If any other special specification
The leads then go through the server, which distributes them among different agents calling.
While the agents are calling all the calls are barged live by the team leader, to ensure the quality of call and that there are no incorrect commitments made by to the customers.
The entire recorded file and the data collected by the agents are then sent to the Quality assurance department for re-checking and verification.
After the satisfaction of the Quality Assurance Department the final data is then dispatched to the client via E-mail / FTP etc. or the data is entered into the client's specified software.