| Project Name |
Phone Call Redirection Project |
| Project Description |
This project is about redirection of customer's energy bills, water bills and gas bills from their respective home address to client through phone calls. |
| Input Data |
Calling Leads |
| Output Data |
Verification, address validation, business status
inquiry etc. |
| Volume of Work |
8000 to 10,000 calls |
| Type of Project |
Billing status verification |
| Turn Around Time |
3 months |
| Tools used |
VOIP phones |
| Challenges faced |
There were no specific challenges faced in this project
|
| Project Name |
Address Verification & Services Confirmation |
| Project Description |
This project is about address verification of financial institutes based in USA and collecting information regarding their Money Business services through phone calls. The data is updated in MS Excel in pre-specified format given by the client. |
| Input Data |
Calling Leads |
| Output Data |
Excel spreadsheet |
| Volume of Work |
3000 to 5000 calls to banks. |
| Type of Project |
Address verification |
| Turn Around Time |
2 months |
| Tools used |
VOIP phones |
| Challenges faced |
The leads provided were very difficult to extract the required information. Our agents had to try harder to get the required information as the leads were not interested in disclosing the required information.
|
