Call Center Services, Outsourcing Call Center Services in India

"Our Voice based and Non- voice based call center services provide 24/7 Outbound and Inbound services. Our non-voice support basically incorporates chat support as well as e-mail processing which enables our customers to cover any specific target group."

VOICE SUPPORT

Hi-Tech offers an array of call center services which includes Inbound, Outbound and Non-voice support like Chat and E-mail support to meet your business specific requirements.

Our voice support services are basically segregated into Inbound and Outbound services, which further include :

INBOUND

Our Inbound services offer benefits including a skilled team of customer support executives, 24/7 services, sophisticated voice and data communication systems, continuous call reception, fast and reliable internet connectivity, cost effectiveness, advanced reporting capabilities, and high quality technology resources. A few of them are listed below :

An Answering Service Customer Service
Dealer Locate and referral
Help Desk
Inquiry Handling
Interactive Voice Response
Technical Support
Toll Free Response

OUTBOUND

Our outbound calling services increases your business productivity by turning your customer database into an updated, influential marketing tool and ultimately makes a significant impact on your business. Our range of outbound services includes:

Appointment Scheduling
Data Verification
Surveys/Questionnaires
Data verification & validation
Data collection
Appointment setting
Follow up calls
Market research
Seminar and conference booking
Welcome calls
Event Building
CRM-all aspects
Customer's acquisition & retention campaign

NON-VOICE SUPPORT

Our non-voice support basically incorporates chat support as well as e-mail processing and management. Our team is highly skilled in customer support services and handling customer queries, complaints, placement of orders and numerous other related services easily rendered through helpdesks. Our typical Non-Voice Support services include :

E-mail Processing
Chat Support

INDUSTRIAL SEGMENT

We provide our call center services to different industries, some of them are mentioned below :

Banking
Manufacturing
Market research
Pharmaceuticals
Customer Service
Technical queries
Emergency dispatch
Airline/hotel reservations etc

Our professionals who have a command over their writing and speaking communication skills and can easily take care of our customers and maintain a balance between peak periods and off-peak periods by providing you 24/7 services. This allows you to concentrate on your core competence.

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